Privacy Policy

Laclary is firmly committed to protecting the privacy of your personal information and the personal information of your customers. By using Laclary’s Services, you acknowledge and agree that Laclary’s collection, usage and disclosure of this personal information is governed by our Privacy Policy.

1) Introduction

By using any of Laclary’s Services, or by dealing with a merchant using Laclary’s Services, you are agreeing to the terms of this Privacy Policy and, as applicable, the Laclary Terms of Service.

This Privacy Policy applies to personal information that is collected and processed by Laclary in the course of providing Laclary’s Services.

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our privacy practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will give you notice of such changes by posting the revised policy on this Website, and where appropriate, by other means. By continuing to use this Website after these changes are posted, you agree to the revised policy.

2) Information from Merchants

If you are a merchant, your customers need to understand how you (and how Laclary) collects and processes their personal information as the data controller. Accordingly, if you use the Services, you agree to post an up-to-date and accurate privacy policy on your storefront that complies with the laws applicable to your business. You also agree to obtain consent from your customers for the use and access of their personal information by Laclary and other third parties. In addition, if you are collecting any sensitive personal information from your customers (including information relating to medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or sexuality), you agree to obtain affirmative, express consent from your customers for the use and access of sensitive personal information by Laclary and other third parties. To help you get started on creating your own privacy policy, you can check out our privacy policy generator.

3) Personal Data Laclary May Collect or Receive

Laclary may collect information that either alone, or in combination with other information, identifies you as a person. We call this “Personal Data.” If you do not share Personal Data with us, you can still visit Laclary websites but we will not be able to offer all of our Services to you.

We collect the following Personal Data:

Identification and Payment Information. When you register for a Laclary account (“Account”), we collect your name, company name, address, email address, phone number(s) and payment details (for example, your credit card information).

We use this information to provide our Services, for example, to confirm, verify and authenticate your identity and your Account information, to identify you in our systems, to contact you by way of the information provided, to provide you with advertising and marketing, and to process payments for the use of our Services. We also use this information to secure our systems and processes, to protect our users and data from security threats and attacks, to make sure that we comply with applicable legal requirements, and to combat fraud.

Digital Activity Information. We collect data about the Laclary websites that you visit. We also collect data about how and when you access your account and the Laclary platform, including information about the computer or device and browser you use, your network connection, your IP address, information from persistent cookies or token we use to identify your computer or device, and information about how you browse through the Laclary interface.

We use this information to give you access to and improve our Services; for example, to make our platform interface easier to use and to ensure the platform functions effectively and efficiently. We also use this information to identify you, to determine your general location and to personalize the Services for you, for example, by shifting the order of apps in the Laclary app store to show you apps we believe may be of interest to you. Finally, we use this information to enhance the quality of the advertising and marketing messages you receive from us, and to combat fraud.

Government-issued Identification Information.Where we need to verify your identity (for example, if there are concerns around identity theft, or if you call into support and we need to authenticate your account), we may request that you provide us with government-issued identification information.

We use some of the personal information you provide us to conduct some level of automated decision-making -- for example, we use certain personal information to help us screen accounts for risk or fraud concerns.

Transaction and Data Protection Information. We collect information about orders and transactions that you complete using our Services, your transaction history, the type of computer or device that you use, and your use of Laclary websites.

We use this information to provide you with our Services and to ensure that the orders and transactions you initiate are properly recorded, confirmed, processed and completed. We also use this information to help protect the confidentiality, availability, and integrity of your data and of our Services, to combat fraud, and to manage information security risks.

Third Party Information.We may collect Personal Data about you from certain third parties, including information about your credit or transaction history, your full name, your address and your general background.

We collect information from third parties in order to provide our Services, to validate your identity, to assess your creditworthiness, to comply with certain legal obligations including anti-money laundering laws, and to combat fraud.

Other Personal Information.We will also collected use personal information in other cases where you have given us your express permission.

4) How We Share and Disclose Personal Data

Laclary shares information:

  • When you tell us to. If you ask us to complete a transaction or transfer, we must share some Personal Data to complete the transaction or transfer.
  • Within Laclary's business group. We share Personal Data and other information about you amongst and between our various corporate entities and affiliates.
  • With third party service providers. We share Personal Data with select third party partners who help us perform our Services, accept and process credit card payments.
  • To combat fraud. We share Personal Data about you with third party service providers to help fight fraud or enforce our contractual or legal rights.
  • To comply with the law. We will share your Personal Data if reasonably required to do so by applicable laws.
  • With your consent. We may also share your Personal Data and other information with third parties if we have your consent to do so.

5) How Long Does Laclary Keep Personal Data

Laclary takes steps to ensure that we only retain Personal Data for the amount of time necessary to perform processing or provide our Services in accordance with your instructions, applicable Terms of Service, or as required by law.

If you deactivate or delete your Account, or otherwise alert us in writing that you wish to stop using our Services, we will delete your information, to the extent permitted under applicable law. If you stop using our Services we will delete your information 5 years after your last use of our Services to ensure compliance with applicable laws. If you wish to delete your or exercise your statutory rights over your Account, please contact us at

6) Laclary Uses Cookies and Related Technologies

Cookies are small text files Laclary sends your computer or device, which enable certain features and functionality. They are unique to your account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser deletes them or until they expire on their own.

Laclary uses cookies and similar technologies, like pixel tags and web beacons. Laclary also uses both session and persistent cookies developed by both Laclary, and by certain trusted third parties.

We use cookies and related technologies to: recognize you as a customer, to customize and improve our Services, to measure the effectiveness of our advertising, to help ensure your Account secure, and to combat fraud.

7) Online Tracking

Laclary websites do not process or respond to "do not track" signals or other similar web browser signals. When you visit our websites, we collect information about the webpage you visited before visiting our websites and the webpage you visit after leaving our websites. We will inspect your IP address when you visit our websites to determine what country you are from.

8) Changing Your Information

You can change or update your Account information any time; please contact us at, and we will get it updated as appropriate. You should know, however, that given the nature of our services and as required by law, certain transactional records, device identifiers, and other security information cannot be changed.

9) Links to Other Websites

For your convenience, Laclary websites may contain links to other websites, or may refer you to other websites. Those other websites may be operated by other companies affiliated with us or by third party companies not affiliated with us. Once you leave our websites and access another website, you should be aware that you are subject to the privacy and security policies of that website.

10) Information Security

Protecting Personal Data is a priority at Laclary. We use appropriate administrative, technical and physical controls to protect your Personal Data from unauthorized access, use, or disclosure. While we take these important steps to protect you and your information, there are also important steps you can take to protect yourself, including keeping your password safe and secure. However, despite all our efforts, no method of transmission over the Internet, or method of electronic storage is completely secure, and we cannot guarantee that your Personal Data will be secure.

11) Contacting Us

You should feel free to contact Laclary if you have any questions about this Privacy Notice, our privacy practices, or if you are seeking to exercise certain statutory rights. The best way to reach us is by email at, but you can also reach us by mail at:

Laclary, Room 1304, 13/F., Jubilee Centre, 18 Fenwick Street, Wanchai, Hong Kong